This policy explains what information Sspice Pizza collects when you use our website and ordering app, how we use it, and the choices you have. It applies to www.sspicepizza.com and our ordering application.
Information we collect
Contact and account information. When you sign up to order, we collect your name, phone number, and delivery address. Your phone number is your primary identifier and is verified via a one-time code sent by SMS.
Order and transaction information. We collect details of what you order, order value, payment method, and order history, so we can fulfil your order and maintain your account.
Payment information. Online payments are processed by Razorpay, our payment partner. We do not store your card, UPI, or banking details ourselves — these are handled directly by Razorpay under their own security and privacy practices.
Delivery address. We use the delivery address you provide to calculate delivery distance and applicable delivery charges. We do not use your device's live location to make this determination — only the address you enter.
Technical information. Like most websites, we may automatically collect basic technical information such as browser type and general usage patterns to help us keep the site working correctly.
How we use your information
We use your information to take and fulfil your orders, process payments, calculate delivery charges, operate our loyalty programme, respond to your queries, and improve our menu and service. We do not sell your personal information to third parties.
Who we share information with
We share order and payment information with Razorpay solely to process payments. We may share delivery details with our delivery staff to complete your order. We do not share your information with advertisers or data brokers.
How we store your information
Your information is stored on servers located in India. We take reasonable technical and organisational measures to protect your information, though no method of storage or transmission over the internet can be guaranteed completely secure.
Your choices
You can review and update your account details, including your name and delivery address, within the ordering app. If you'd like your account or personal data removed, contact us using the details below and we will action your request in line with applicable law.
Children
Our services are intended for use by adults capable of entering into a purchase. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page reflects the most recent update. Continued use of our website or app after changes are posted means you accept the updated policy.
Contact us
If you have questions about this policy or your personal information, contact us at sspicepizza@gmail.com or +91 91569 86500.
Sspice Pizza, Shop No. 3, Crown Park, opp Maxi Ground, Chikanghar, Kalyan West 421301, Maharashtra, India.